Return Policy

 At Certified Carbon Conscious Clothing we want you to be completely satisfied with your purchase. We understand that sometimes a return or exchange may be necessary. This Return Policy outlines your rights and obligations when returning products purchased from our online eco clothing store, in accordance with the Consumer Rights Act 2015 and other relevant UK consumer laws.

1. Right to Cancel You have the right to cancel your order within 14 days from the date you received the products, without giving any reason. To exercise this right, you must notify us of your decision to cancel by contacting our customer support team or using our designated cancellation form.
2. Return of Products a. Condition of the Products: To be eligible for a return, the products must be in their original condition, unused, unwashed, with all tags attached, and in their original packaging. b. Return Shipping: You are responsible for the cost of returning the products to us, unless the products are faulty, damaged, or not as described. We recommend using a tracked and insured shipping method to ensure safe return delivery. c. Return Authorization: Before returning any products, you must obtain a return authorization from us. Please contact our customer support team to initiate the return process and receive further instructions.
3. Faulty, Damaged, or Incorrect Products If you receive faulty, damaged, or incorrect products, please contact our customer support team within a reasonable time from the date of delivery. We will provide instructions on how to return the products, and we will cover the return shipping costs. Upon receiving the returned products, we will assess them and, if deemed faulty, damaged, or incorrect, we will offer you a replacement, repair, or refund, as per your preference and our available stock.
4. Refunds a. Eligibility: Refunds will be processed if the returned products meet the conditions outlined in this Return Policy. b. Refund Method: Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon. c. Timing of Refunds: We will process the refund within 14 days from the date we receive the returned products or, if applicable, from the date you provide evidence of having returned the products (e.g., proof of postage).
5. Non-Returnable Items For hygiene reasons and in compliance with UK consumer law, certain items are non-returnable unless they are faulty, damaged, or not as described. These items include underwear, swimwear, and earrings (if the packaging has been opened).
6. Exchanges If you would like to exchange a product for a different size, color, or style, please contact our customer support team to check availability. Exchanges are subject to product availability and the conditions outlined in this Return Policy.
7. Customer Support If you have any questions or need assistance with a return or exchange, please contact our customer support team at livinglight1@hotmail.co.uk We are here to help and will respond to your inquiries as promptly as possible.

Please note that this Return Policy does not affect your statutory rights under UK consumer law.

Last updated: 16/06/2023

Certified Carbon Conscious Clothing reserves the right to modify or update this Return Policy at any time, in accordance with applicable laws and regulations. Any changes to this policy will be posted on our website.

Thank you for shopping with us!